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Career Paths Business English Books 1-3

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Career Paths Business English Book 2 Intermediate

Career Paths Business English Book 2 Intermediate

13 Customer Service

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Table of contents

1 Product Details
2 Selling Products
3 Product Problems
4 Telephoning
5 Emails
6 Letters
7 Faxes
8 Types of Meetings
9 Meeting Etiquette
10 Making a Presentation at a Meeting
11 Time Management
12 Negotiations
13 Customer Service
14 Making Travel Arrangements
15 Travel Necessities
16 Glossary

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